fbpx

Shipping Policy

Biomuti (Pty) Ltd (ExtractCBD) products are ready to ship to you, anywhere in the South Africa, from our warehouses located in the Johannesburg! When you receive your order, you can rest assured that it will be delivered at the peak of freshness. Other oil-based CBD products have to be refrigerated to keep the oil from spoiling or becoming contaminated.

How long will it take to receive my order?

Orders are shipped within 72 hours of receiving them. Domestic packages are shipped priority via the The Courier Guy, and are received within three (3) to Five (5) working days. When your order is shipped, an email will be sent containing your purchase confirmation number and tracking number which can be used to track your package via the The Courier Guy website at www.thecourierguy.co.za/tracking_home.php

Can you ship internationally?

There are currently 45 countries that accept hemp-based products. Questions about whether your country is one of these, please contact us and we will work out details? info@extractcbd.co.za

Is there an Auto-ship option so I can receive my products monthly?

Yes! We have Auto-ship available for all of our products. When you sign up for an Auto-ship.

Warranty & Returns

Biomuti (Pty) Ltd (ExtractCBD) takes pride in serving our customers and our over all customer service. We are committed to your complete satisfaction with our products and your shopping experience.

Money-Back Guarantee

Return at any time, no questions asked.

We believe so highly in our products that we give you an unconditional 30-day Money-Back Guarantee. If you’re not happy with our products, simply notify us up to one month after purchase and we’ll make arrangements for you to receive a 100% refund (less shipping, if applicable). We only expect returns on unopened and unused products.

Did you receive the wrong order?

We’ll fix it. Was the package damaged in transit? We’ll replace it. Biomuti (Pty) Ltd (ExtractCBD) guarantees your satisfaction or we will give you your money back. If you have a problem, call us and let’s discuss it and make it right. info@extractcbd.co.za Tel: +27 66 324 9083. We will respond to email inquiries within 48 hours.